Any message a client sends to your linked company WhatsApp number shows in Upcycle, and your team answers from the same number without opening the phone.
Before you start
- Link your company WhatsApp number first. Replies only go out from the linked number.
- Messages that arrived before the number was linked do not show here.
Steps
- From the side menu open More, then Client chats.
- Under Chats you see everyone who wrote to your number, newest first. The number beside a name is how many messages are unread.
- Click a chat to open it. The client's messages and your team's replies show in order, and the chat counts as read.
- Type your reply in the box under the chat and click Send. The client receives it from your company number.
- Click Refresh to see new messages.
Good to know
- If the sender's number belongs to a lead or a client in Upcycle, the chat shows under their name.
- Number not saved yet? Click Add as client or Add as lead at the top of the chat. The name and number are filled in; check them and click the button, and their next messages show under that name.
- Each reply shows the name of the teammate who wrote it.
- If the number gets unlinked, a warning shows and replies are blocked until you link it again. Earlier messages stay saved.
- Pictures, voice notes, videos and files a client sends open from the chat itself: click Open picture, Play voice note, Open video or Open file under the message. Pictures, audio, video and PDF files open in the browser; other files download.
- If a file is no longer available on WhatsApp, a message asks you to have the client send it again. A very large file opens on the phone only.
- Your replies from Upcycle are text.
- Group and channel messages do not show here.