Get help, watch the tutorials and change the language

Help is inside your workspace. Every user can ask the Upcycle team a question, report a problem and watch short videos that show the main steps.

Steps

1. Open Support from the side menu.
2. Press New ticket. The Report a problem window opens.
3. Choose the Request type: technical problem, billing and subscription, feature request, question, or account and sign-in.
4. Choose the Priority, then fill in Subject and Description. Say what you did and what you expected to happen.
5. Add screenshots under Attachments if they help, then press Send ticket.
6. Follow your ticket under My tickets. When the team answers, open the ticket, write your answer and press Send reply.
7. To learn a feature, open the Video tutorials tab. Each video is a short screen recording, for example getting started, scheduling a post, client approval and tasks.
8. For written guides, open the Help center tab.

Help from any page

1. Press the help button (?) in the top bar. The Guide to this page panel opens.
2. Type a question about the page you are on, or press Start a guided tour of this page.
3. Press Report a problem to send a ticket. The link of the page you are on is attached for you.

Change the language

1. Open your profile menu in the top bar.
2. Beside Language, press العربية or English.

Good to know

• A ticket marked Waiting for you needs your reply before the team can continue.
• If a resolved ticket did not solve the problem, press Reopen ticket.
• Each attached file can be up to 10 MB.
• The language choice is remembered on the browser you use. Each teammate chooses their own.
• If you find a screen that is not translated, tell us in a ticket.